Refund policy
Last updated: 8 November 2026
1. 14-day money-back guarantee
You can ask for a full refund within 14 days of buying Zupmu Pro, for any reason. You can do it in either of two ways:
- email [email protected] from the address you used to buy, or include your order number; or
- reply to the order email from Lemon Squeezy, or use My Orders.
Lemon Squeezy, our reseller, refunds the full amount, including taxes, to your original payment method, usually within 5–10 business days. When the refund is made, the license key is deactivated and Zupmu goes back to the Free version on your devices.
2. Statutory right of withdrawal (EU, EEA and UK consumers)
As a consumer, you have the legal right to withdraw from a distance contract within 14 days without giving a reason. For digital content, this right ends once delivery has started with your express consent and your acknowledgement that you lose the right. Our money-back guarantee above always gives you at least the same 14 days, whether or not that consent was given. In practice, you never lose the option to cancel within 14 days.
To withdraw, tell us clearly, for example by email. You may use this model form, but you don't have to:
To [email protected]:
I hereby withdraw from my contract for the purchase of Zupmu Pro.
Ordered on: ………… · Order number: …………
Name: ………… · Email used for the order: …………
Date: …………
3. After 14 days
After 14 days, refunds are not automatic. Your statutory rights still apply. If Pro does not work as described and we cannot fix it within a reasonable time, you are entitled to a price reduction or a refund. Write to us in any case and we will look for a fair solution.
4. Chargebacks
Please contact us before filing a chargeback with your bank. A refund through us is faster for you, and it avoids extra fees for everyone.
5. Contact
Email: [email protected]